Direct Technical Support Desk
Get direct access to our diagnostic lab for warranty claims, battery health validation, and carrier compatibility assistance. Every inquiry is handled by a certified hardware technician.
Frequently Asked Questions
Clear, transparent answers regarding our 40-point hardware testing, battery health standards, and hassle-free warranty claims.
What is tested?
What does warranty cover?
Our technicians run a comprehensive 40-point diagnostic on every device, verifying multi-touch responsiveness, cellular band connectivity, speaker clarity, and camera sensor alignment.
We back every purchase with a 30-day functional warranty. If any hardware defect occurs, we provide immediate repairs, a replacement device, or a full refund.
How is battery health verified?
Are devices fully unlocked?
Every battery is tested under continuous load. We guarantee a minimum capacity of 85% of original factory health, or we replace the cell before listing.
Yes. Every phone is contract-free, carrier-unlocked, and completely cleared of previous user data, ensuring immediate activation on your network of choice.
Submit a Diagnostic Ticket
Have a specific question about carrier compatibility, battery metrics, or warranty claims? Submit your details and a technician will respond within 24 hours.